Contact

Aqteron technical support

Email contact@aqteron.com. Include your account email, the relevant app link, what happened, the date and the outcome you want. You can also ask here about account closure, personal data or a restriction. Do not send passwords, verification codes, access tokens or full card details. No fixed support response time is promised.

Payment support

Plus is temporarily unavailable for new users. If you have a Paddle receipt for an Aqteron purchase, payment, invoice, cancellation and refund enquiries go to Paddle. Its support page and the links in your receipt provide the route to your transaction. App functionality and technical issues go to Aqteron.

Complimentary access does not generate payment documents. For a purchase through Paddle, invoices and subscription management are available from the links in its receipt.

Complaints and consumer rights

Send a complaint about Aqteron to contact@aqteron.com with the facts and the remedy requested. Mandatory consumer remedies, competent courts and applicable mediation rights remain available. Payment disputes for Paddle sales follow the seller’s Buyer Terms.